Terms & Conditions
Terms & Conditions – Contrology
1. Class Preparation:
All classes and exercises are carefully prepared by the instructor and are based on the information the client provides in the registration form, including her health status. Clients must follow the instructor's directions at all times.
2. Health Updates:
The client must inform us immediately of any change in her health and re-submit the registration form. The client is responsible for any change affecting her health or fitness that has not been officially communicated to the instructor.
3. Injuries:
Physical exercise carries a risk of injury. Contrology is not liable for any injury unless it results directly from the instructor's negligence of a complaint raised by the client. The client must stop exercising immediately and inform the instructor if she feels pain, shortness of breath, or any discomfort.
4. Medical Advice:
Pilates classes aim to teach correct movement patterns and improve posture. Our instructors are not qualified to diagnose health conditions; therefore, Contrology is not responsible for any medical opinion or advice given by an instructor, whether requested by the client or not.
5. Class Suitability:
Based on her expertise, professional standards, and the client's best interest, the instructor has the right to determine whether any class is suitable for a client.
6. Weights & Technique:
The instructor determines the weights, techniques, and modifications appropriate for each client based on her assessment and professional expertise. Clients may not object to or change them.
7. Privacy of Instructions:
Each client receives instructions specific to her own condition, so we ask every client to focus only on her own instructions. Out of respect for privacy, we cannot explain or justify instructions given to another client, or discuss her injuries or condition.
8. Class Duration & Lateness:
Pilates classes usually last 50 minutes, and yoga classes 60 to 90 minutes (duration is stated on the website). Time lost due to lateness will not be made up or refunded. The instructor may refuse entry 5 minutes after class has started, for your safety and the comfort of other clients, as the warm-up is an essential part of the session.
9. Pricing:
Class and program prices are listed on the website. We reserve the right to change prices without prior notice; new prices apply to anything not yet paid for.
10. Program Structure & Schedule:
Our classes are offered as fixed-duration programs, with dates and times announced in advance in each program's listing. By booking a program, the client confirms that these dates and times suit her; therefore, class times and dates cannot be changed. Missed classes will not be made up and will be counted as attended.
11. Program Sequence & Attendance:
Our programs are designed in a structured sequence, with each class building on the previous one. Attending all classes is essential to achieve the intended results and to progress safely.
12. Program Preparation & Withdrawal:
Building and preparing each program begins before its start date and requires significant time and effort. Therefore, withdrawal after booking is not possible, and no compensation can be offered.
13. Equipment:
For your safety and to protect our property, no equipment may be adjusted or moved without the instructor's guidance. Equipment must be returned to its place after use.
14. Hygiene & Attire:
To keep the space clean, clients must wear appropriate workout clothing and no shoes — either suitable grip socks or bare feet. We recommend bringing your own mat.
15. Privacy in the Studio:
To protect clients' privacy and comfort, phone use and photography are not permitted in the studio. Phones must be kept on silent at all times.
16. Payment:
Full payment is required before the start of the program, class, or workshop.
17. Refunds:
All payments are non-refundable and non-compensable.